Real AI. Unreal Hospitality.

An AI Agent with Restaurant Hospitality at Heart.

Capture every missed call and guest interaction while breaking free from third-party platforms and robotic call centers.

Powered by AI that delivers real hospitality and builds direct relationships.

Jimmy • Pizza My Heart

Multilingual, 24/7

Trusted by hospitality leaders that never miss a call:

AI That Serves Alongside Your Staff

Transform the Digital Customer Experience from Robotic to Personalized

We respect your dedication and we care for the customers, so we want to make every minute of the customer experience with AI agent.

AI Answering Agent

Never miss a call again. Our AI answering agent handles incoming calls with natural conversation, providing instant responses and seamless guest service.

Features:

•24/7 availability with instant response times
•Natural conversation flow with brand personality
•Seamless handoff to human staff when needed
•Multi-language support for diverse guest base

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GETTING STARTED

From Setup to Service

We take your voice, wrap it in your brand's personality, and connect it to your phone line. Within days, your AI agent is live and answering every call. No new hardware, no complicated installs, no tech headaches.

1. Build Your Agent

Pick the name, personality, and voice. Friendly dive bar energy or polished fine dining? You decide, we make it happen.

2. Go Live, Fully Connected

Forward your number, sync your POS, and your agent starts answering within minutes. Orders flow straight to your kitchen while your team focuses on guests.

3. Complete Order Orchestration

Payment captured, order fired to your POS, kitchen ticket printed—your agent handles the whole plate with zero human handoffs required.

Explore Customer Stories

What Our Customers Say About Palona

Now, when a customer calls CaliBBQ, they're not talking to some call center in another country. Whether it's one or one thousand customers, they have a conversation with me, using my own voice, giving them the best hospitality experience possible.

Shawn Walchef

Founder

Cali BBQ

As Pizza My Heart grew from 1 to 28 locations, I created the character Jimmy the Surfer to embody our brand. Palona AI brought him to life in a way that just makes me smile - which I never expected from an AI. That level of personality, convenience, and customer relationships is what we dreamed of from the very start, but is so hard to maintain as we grow.

Chuck Hammers

Owner

Pizza My Heart

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?

Curious about Palona AI?

Frequently Asked Questions

Get answers to the most common questions about Palona AI and how it can transform your restaurant operations.

Palona AI is a next-generation restaurant AI platform designed for voice and text-based ordering. Acting as your restaurant's own conversational AI assistant, Palona AI answers every call and message with your brand's signature personality—capturing orders, booking tables, and delighting guests 24/7 through voice AI.

Palona is powered by generative AI, not scripts. As a conversational AI restaurant solution, every guest receives a personalized, on-brand experience, with increased order accuracy and natural upselling built in.

Most restaurants connect Palona AI in just days. Just provide your POS credentials, any agent details, and we will handle the rest.

Not at all. Palona uses voice cloning to sound just like your staff, not a generic call center bot. With custom personalities, each guest interaction feels like a real conversation—not a scripted response.

Palona never misses a call, always delivers fast, friendly service, and naturally upsells—turning every interaction into revenue and creating reasons for guests to return.

View all FAQs

AI Answering Agent

Features:

Serve Human Connectionwith a Free Demo of Our AI.

Serve Human Connection
with a Free Demo of Our AI.